Terms & Conditions
Terms and Conditions
Payment and Credit Terms
We accept Visa, Mastercard, Discover and American Express.
When ordering by fax or by email, please include the complete card number in full, the name shown on the card, expiration date (MO/YR) and the security card. All credit card charge orders must be signed by the credit card holder.
We do not keep any credit card numbers on file for security reasons.
We offer open terms to customers who are in 1st category rating by Jewelry Board of Trade.
For all other customers, please contact us for a Credit Application form and send us your trade references and bank reference.
Returns & Exchanges Policy
Return Authorization requests must be made within 30 days from invoice date.
Non-defective item returns are subjected to a 25% restocking fee.
- Customers are responsible for all return shipping costs.
All returns/exchanges must have a RMA number written on the outside carton and on the shipping document.
- Any returns without a clear and visible RMA number on the outside carton will be rejected and shipped back to the sender at sender's cost.
- Products damaged due to poor packing during return shipping will not be credited or refunded.
Authorized replacements will be free of shipping charge. (Limited to US customers only; PR, HI, and US Virgin Island not included; We do not ship to AFB and US military addresses.)
- Our default service is UPS Ground. (PO Boxes will require a physical address.)
- Expedited shipping cost extra for replacement products. Customers will have to pay the difference between UPS Ground and their preferred shipping method.
Imprint and custom orders are NON-REFUNDABLE.
Special Sales items are sold as is and are not available for refund or exchange.
Please contact us for Return Authorization requests or you have any questions.
General Imprint Information and Requirements
We offer custom imprinting on our jewelry boxes, shopping bags, pouches, jewelry cleaners, ribbons, and acrylic signages.
Custom imprinting will be hot stamp or silkscreen.
Sale/Clearance items will not be imprinted.
Imprinting setup charge and imprinting fee vary for all items. Please contact us for pricing.
There is a minimum quantity for imprint orders. Please contact us for minimum quantities.
Available Imprint Colors: Black, White, Gold, Matte Gold, Silver and Matte Silver
New Logo Artwork File Requirements
- Resolution must be at least 300 dpi.
- Acceptable File Formats: .pdf, .jpg, .jpeg, .tif, or .psd)
- Customers are responsible for providing clean artwork. If you are not sure if the artwork is acceptable, please contact us.
- Please contact one of our sales representatives on sending artwork.
Terms and conditions are subject to change without notice.